Avoid at All Costs – Infested and Unclean

Our family endured a nightmare stay, beginning with a roach-infested room. After a long argument, we were relocated to a barely clean room. It was shocking! For future guests, thoroughly check your accommodations before settling in. Stay elsewhere for a pleasant experience.

I was on a family trip and the experience was not what we expected. The room we initially booked did not exist, and instead, we had to rebook last minute because they only offered rooms with smaller beds. The place had a strange smell and the atmosphere felt uncomfortable with the clientele around. Eventually, we did find another place to stay, thankfully. Our whole experience just felt unwelcoming, and I would not recommend it to others looking for a pleasant stay.

Positive, The location was great with easy access to food, entertainment, and shopping. I had a good night’s sleep in my room and found the heating worked well during the chilly night. It was a balanced option for a short stay.

The hotel felt outdated, and the first room was infested with roaches. After a frustrating encounter, I was moved to a barely clean room. The general cleanliness left much to be desired, and the overall appearance felt run down. Dogs roaming everywhere only added to the chaotic atmosphere.

The location is convenient with easy access to food and shopping. The laundry facilities are a definite plus, making it easier for business guests to manage their needs during longer stays.

The hallways had an unpleasant odor that detracted from the overall experience.

Didn't like anything, except dogs everywhere

Solo traveler not recommended

The only good part was I got a decent bed to sleep in , but the room locking mechanism was a total fail. I felt like I was just waiting for the whole trip to end, couldn't relax at all.

It certainly wasn't cheap either, but I dealt with it.

The location, the access to local attractions, the nearby dining options was truly excellent.

The Queen Room I stayed in was decent for a short trip. The heating worked really well, which was great since it was chilly outside. The bed was comfy, and I managed to get a good night’s sleep. The biggest downside was the door locking mechanism was a bit sketchy, which made me feel uneasy.

the laundry facilities were convenient (definitely a plus! ), and the airport shuttle made traveling easier.

door locking mechanisms need fixing.

It was just a balanced option for a concise stay in Henrico and good for the money. The heating worked well, which was appreciated during the chilly nights.

The room locking mechanism was malfunctioning, making it feel unsafe to stay. Despite the issues, the location was convenient, with numerous dining and shopping options nearby. However, the overall experience was marred by a lack of comfort and service, leading to a disappointing outcome.